[Updated 21 December 2024]
Terms and Conitions:
1. general information
This website is operated by Matrix3D.shop. Throughout the site, the terms “we,” “us,” and “our” refer to Matrix3D.shop. Matrix3D.shop offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms & conditions (“Terms and Conditions,” “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and contributors of content.
Please read these Terms and conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services. If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions.
Any new features or tools added to the current store shall also be subject to the Terms & Conditions. You can review the most current version of the Terms & Conditions at any time on this page. We reserve the right to update, change, or replace any part of these Terms o& Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
This store is hosted on an opensource platform called WordPress with a e-commerce plugin called Woocommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
2. Online store terms
By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
3. Intellectual property rights
Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United States, international copyright laws, and international conventions. The Content and the Marks are provided on the Site “AS IS” for your information and personal use only. Except as expressly provided in these Terms of Use, no part of the Site and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Site, the Content, and the Marks.
4. User representations
By using the Site, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Terms of Use; (4) you are not a minor in the jurisdiction in which you reside; (5) you will not access the Site through automated or non-human means, whether through a bot, script or otherwise; (6) you will not use the Site for any illegal or unauthorized purpose; and (7) your use of the Site will not violate any applicable law or regulation.
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).
5. User registration
As a customer on this site you have the option to create an account to store your purchases and billing information. By creating an account on this website you agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.
6. Accuracy of billing and account information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
7. Purchases and payment
At Matrix3D.shop, we strive to offer flexible and secure payment options for your convenience. We accept the following forms of payment:
- Credit/Debit Card (Visa, Mastercard, etc.)
- Klarna (buy now, pay later)
- EPS (Austrian payment method)
- Bancontact (Belgian payment method)
- Przelewy24 (Polish payment method)
- Multibanco (Portuguese payment method)
- iDEAL (Dutch payment method)
- PayPal (global online payment system)
Payment and Account Information
By making a purchase on Matrix3D.shop, you agree to provide current, complete, and accurate purchase and account information. This includes your name, billing address, and payment details. You also agree to promptly update your account and payment information—such as your email address, payment method, or card expiration date—whenever necessary. This ensures we can process your transactions smoothly and contact you as needed regarding your orders.
All payments on Matrix3D.shop are processed in Euros (EUR). Sales tax may be added to the price of your purchases where required by applicable laws or regulations. We reserve the right to adjust prices at any time without prior notice. For detailed shipping fees and policies, please visit our Shipping Information page.
Authorization and Charges
When you place an order, you authorize us to charge your selected payment method for the total amount, including the product prices in effect at that time and any applicable shipping fees. You agree to pay all charges associated with your purchases as outlined during checkout. We may correct pricing errors or mistakes even after requesting or receiving payment, and we reserve the right to contact you to resolve any discrepancies.
Order Restrictions and Cancellation
We reserve the right to refuse or cancel any order placed through Matrix3D.shop at our sole discretion. This includes the ability to limit or cancel quantities purchased per person, household, or order. Restrictions may apply to orders using the same customer account, payment method, or billing/shipping address. We may also limit or prohibit orders that appear to be placed by dealers, resellers, or distributors, ensuring fair access to our shop for all customers.
Unpaid Orders
To maintain an efficient ordering process, we will close and delete any unpaid orders that remain outstanding for more than 3 days. You will need to place a new order if this occurs. For questions about payments or order status, feel free to contact us via our Contact page.
8. Optional tools
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms and Conditions.
9. Product Information and Availability
At Matrix3D.shop, we aim to showcase the colors, features, specifications, and details of our 3D printed products and downloadable models as accurately as possible. However, we cannot guarantee that all information on our site will be entirely accurate, reliable, current, or error-free. Please be aware that the colors and details displayed on your device may slightly differ from the actual products due to screen variations or lighting conditions.
Product availability may change without prior notice, and we cannot ensure that all items will always be in stock. We reserve the right to discontinue any product at our discretion, with or without reason. Prices for all products on Matrix3D.shop may be updated without notification. To explore our full range of offerings, visit our product categories page for the latest selection of 3D printed parts, printer upgrades, and downloadable models.
Product Images and Variations
The images shown on each product page serve as a reference only. Minor differences in color, texture, or electronic components may occur due to the custom nature of our products or slight variations in production. These differences are not considered defects and do not qualify for returns unless otherwise stated.
Custom Printed Parts
We offer custom 3D printing services to meet your unique needs. When you request a custom 3D print—whether it’s a modification of an existing product available on our site or a bespoke design ordered through our print service—these items are crafted specifically to your requirements. As a result, orders for custom-printed parts are final and cannot be canceled once production has begun. However, we provide a warranty on all custom products to ensure your satisfaction. For complete details on our warranty terms, please visit our Return Policy page. To learn more about requesting a personalized 3D print, check out our print service page.
10. Comments on products
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
11. Third-party links
Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
12. Governing law
These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Netherlands.
13. User comments, feedback and other submissions
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms and Conditions.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
14. Errors, inaccuracies and omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
15. Prohibited uses
In addition to other prohibitions as set forth in the Terms and Conditions, you are prohibited from using the site or its content: (1) for any unlawful purpose; (2) to solicit others to perform or participate in any unlawful acts; (3) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (4) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (5) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (6) to submit false or misleading information; (7) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (8) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (9) for any obscene or immoral purpose; or (10) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
16. Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
17. Modifications to the service and prices
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.